The ultra-affordable cell phone plans from Mint Mobile make it an attractive option for many savvy shoppers. With plans starting at just $15 per month for unlimited talk, text and 5GB of LTE data, it’s no wonder over 3 million wireless users have made the switch.
But what if Mint Mobile’s coverage or data speeds don’t work for your needs? Or perhaps you scored an even better wireless deal somewhere else. Can you cancel your Mint Mobile plan and get your money back?
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Yes, You Can Cancel Mint Mobile and Receive a Refund Within 10 Days.
The key to getting a full refund when canceling Mint Mobile comes down to timing. Mint Mobile offers a 7-day money back guarantee that allows you to get a refund, no questions asked, if you cancel within that initial week of service.
In this detailed guide, we’ll provide step-by-step instructions on how to properly cancel your Mint Mobile plan and account. You’ll learn Mint’s refund policies, how to return any SIM cards or devices, port out your number, and even reactivate later on if you choose. Let’s dive in!
When Can I Get a Refund for My Mint Mobile Plan?
The first thing to understand is Mint Mobile’s 7-day refund policy. Here are the key details:
- All new customers get 7 days from the time of activation to evaluate Mint Mobile’s service. If you cancel within this window, you can receive a full refund.
- The refund includes your service plan cost and any one-time fees like activation or SIM card charges.
- You must cancel within the first 7 days to qualify for the money back guarantee. No refunds are given for plans canceled after 7 days.
- Refunds only apply to plans and add-ons purchased directly from Mint Mobile’s website. If you bought your plan from Amazon, Best Buy or another retailer, their individual return policies apply.
So if you want your money back, be sure to take advantage of that initial 7-day trial period that Mint Mobile provides. We’ll explain exactly how to cancel and request your refund below.
Step-by-Step Guide to Canceling Mint Mobile
Canceling your Mint Mobile cell phone plan is simple and straightforward. Just follow these steps:
1. Turn Off Auto-Renewal in Your Mint Account
To prevent being charged again at the end of your current prepaid period, the first step is to disable auto-renewal:
- Login to your account dashboard on the Mint Mobile website or mobile app.
- Go to account settings and find the auto-renewal toggle switch.
- Turn auto renewal off.
This ensures your plan won’t automatically renew at the end of your current 3, 6 or 12 month term.
Pro Mint Mobile Tip: You’ll want to time your cancellation close to the end of your existing prepaid period to maximize the service you already paid for.
2. Cancel Any Extra Mint Mobile Subscriptions
In addition to your main wireless plan, also cancel any extra Mint Mobile subscriptions:
- Mint Premium – For budget phone insurance
- Mint Family – For managing family member plans
- Ad-Free Mint Mobile – Removes in-app advertisements
These separate subscriptions are billed independently from your main wireless plan. Here’s how to cancel them:
- On an iPhone, go to Settings > [Your Name] > Subscriptions and choose Mint Mobile.
- On an Android phone, open the Google Play Store > Menu > Subscriptions.
- You can also manage subscriptions in the Mint Mobile app.
By canceling these extras before canceling your main service, you avoid being unintentionally charged.
3. Contact Mint Mobile Support to Cancel Your Service
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To officially terminate service, you’ll need to contact Mint Mobile’s customer service department:
- Phone – Call 1-800-683-7392 to speak with a Mint Mobile agent.
- Online chat – Log into your account and use the chat widget to instantly message an agent.
- Email – Send your cancellation request to [email protected].
When reaching out to cancel, be ready to provide:
- Your Mint Mobile phone number
- Account ID, login email or last 4 digits of your payment method
- Reason you’re canceling service
Mint’s support reps will take you through the rest of the cancellation process and can answer any other questions you have.
4. Return Any SIM Cards, Devices or Other Equipment
If you received a Mint Mobile SIM card in the mail when you signed up, you may have to return it when closing your account:
- Mint Mobile issues refunds only if devices or SIM cards are returned undamaged in original packaging.
- The support rep assists with generating a prepaid return shipping label for you send the items back at no cost.
- Don’t forget to factory reset and wipe any personal information from devices before sending them back.
That said, if you purchased your Mint SIM card at Best Buy, Target or other national retailer instead of online, returns must be handled via that store’s return policy.
Getting Your Money Back After Canceling Mint Mobile
As you now know, getting a refund for your Mint Mobile purchase comes down to whether or not you cancel within the 7-day trial period. Here are some additional things to note when seeking your money back:
- There is no cancellation fee to terminate your Mint Mobile service, though you may be responsible for any outstanding plan balances.
- After canceling, login to your account dashboard or check email for your final bill amount and last day of wireless service access.
- It takes around 10 business days for your refund request to process after Mint Mobile approves it. Expect the charge reversal on the payment method you originally used.
- A $25 recovery fee may be deducted from refunds to cover Mint Mobile’s costs of activations and shipping.
- Once again, just those first 7 days qualify for no-questions-asked refunds for service cancellations!
What Happens to My Phone Number and Account After Canceling?
Wondering what happens behind the scenes when your Mint Mobile cell phone plan gets canceled?
- Your Mint Mobile phone number gets reserved for 60 days after cancellation. During this time you can port it out to a new carrier.
- Your Mint account and personal information get deleted 60 days after closing. Before then, you can still log into your account dashboard.
- Received a new phone number with your Mint activation? That number gets permanently disconnected when you cancel, so port out any numbers you want to keep ahead of cancellation.
Once those 60 days have passed, text messages sent to your old Mint number may fail to deliver as the account gets wiped from Mint’s systems.
So if keeping your number matters to you, take action right away when canceling to transfer it over to your new wireless carrier account.
Can I Reactivate My Mint Mobile Service After Cancellation?
Did you dip your toes into Mint’s wireless service only to jump ship and now you’re thinking of coming back? Know that you can resume Mint Mobile service down the line:
- You’ll essentially open a brand new account and buy another plan from scratch.
- Verify that your phone, area you live/work/travel in and other needs are compatible with Mint before reactivating. Use their coverage map and feature guides.
- Bring your existing phone number back with you when reactivating whenever possible for consistency.
When ready to give their low-cost wireless a second chance, either signup online for a new Mint plan or connect with their helpful customer care team for guidance getting back onboard.
And if you’re on the fence, try their popular Mint Mobile Starter Kit first. For just $5 you an dip into their T-Mobile LTE coverage for 7 whole days. Then take things from there!
Recap: Key Takeaways on Canceling Mint Mobile Plans
To recap, here is a quick bullet point summary of need-to-know details about canceling your Mint Mobile service:
- All new customers qualify for a 7-day money back guarantee with no risk or fees to try their service. Cancel within 7 days to get a full refund.
- Turn off auto-renewal and cancel any additional subscriptions first before closing main service.
- You must contact Mint Mobile support to officially terminate service – online chat, email and phone support options available.
- Return any SIM cards, phones or devices received in original condition when initially signing up if you want your refund.
- Port your Mint number to a new carrier right away if you want to continue using that phone number.
- Your account gets deleted 60 days post-cancellation. Reactivate anytime but you’ll need to purchase a new plan and SIM card.
And that’s a wrap! We applaud Mint Mobile for making wireless affordable while also letting new customers comfortably try service for a week risk-free before committing. Hopefully this step-by-step cancellation and refund guide helps you wrap up your relationship with Mint.
If their coverage or service don’t live up to expectations for you, at least know that canceling your account and switching cell phone plans is quick and easy.
What Are Some Alternatives to Mint Mobile?
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Maybe after trying Mint Mobile for a bit you decided coverage was spotty in areas important to you. Or perhaps you found a better rate plan elsewhere.
Before closing out your Mint account, it’s wise to research some alternative cell carriers. Here are a few top-rated alternatives to consider:
- Visible: Runs on Verizon’s widespread 5G LTE network. $25/month when joining a Party Pay group.
- Google Fi: Flexible, customized plans plus easy international roaming. Network switches between T-Mobile, AT&T and more.
- Boost Mobile: Another prepaid carrier with monthly smartphone service starting as low as $15 monthly. Uses T-Mobile’s towers.
- Republic Wireless: Affordable cell plans starting at $15/month running on T-Mobile. WiFi calling and hotspot.
- Tello: Build your own flexible, prepaid plan on T-Mobile or Sprint. Unlimited talk & text for as low as $5 monthly.
Be sure to take advantage of any new carrier’s trial period offer before porting your number over from Mint Mobile. This gives you the flexibility to ensure their wireless service works well where you need it.
What If I’m Still Under Contract with Mint Mobile?
Because Mint Mobile service is prepaid, there are no contracts. You have flexibility to cancel at any time.
That said, Mint Mobile plans span set 3, 6 or 12 month terms that you prepay upfront. Outside of the 7-day refund window, there are no refunds for mid-plan cancellations. You’ll be forfeiting any unused data, talk time or text messages remaining in the prepaid term.
If you are mid-plan when canceling Mint Mobile, finish out the prepaid period you already paid for if feasible. Just turn off auto-renewal first so you aren’t renewed for the next prepaid term.
During this time you can sign-up with another provider and port your number over near the end of your Mint term. Just don’t wait too long as your Mint number gets reserved for just 60 days post-cancellation before being lost for good.
Do I Need to Pay Early Termination Fees to Cancel Mint?
The good news is Mint Mobile does not charge early termination fees if you cancel before the end of your existing prepaid period. This is a key benefit of prepaid wireless plans vs postpaid contracts.
However, as mentioned above, you will forfeit any remaining months of talk, data, text etc. that you haven’t used up if canceling mid-plan. Mint Mobile only provides refunds on plans canceled within the first week trial period.
Reiterating though – there will never be nasty surprise cancellation penalties or fines print from Mint Mobile whenever you decide to close up shop, which is awesome.
Conclusion: Canceling Mint Mobile is Simple and Risk-Free
We hope this step-by-step walkthrough gave you confidence in how to cancel your Mint Mobile wireless plan while keeping fees, surprises and hassle to an absolute minimum.
With their 7-day money back guarantee for new customers plus no early termination fees down the line, you can rest assured there is no risk diving into one of Mint’s ultra-affordable wireless plans to see how you like it.
Just be sure to act quick if their service doesn’t suit your needs – port your number out to your new carrier ASAP and take advantage of that initial cancellation period. This ensures you get a full refund and make a smooth transition to improved wireless that keeps you connected.
So try Mint Mobile today and breathe easy knowing it’s simple to move on if needed later on. We wish you the best finding wireless service that fits your lifestyle and budget long-term!
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