Upload Speed Higher Than Download Speed – Identifying and Fixing the Problem
Here are some ways to diagnose the issue and find a possible solution.
Problems with the PC
A common cause of slow internet speeds is an issue with the computer. Several things could hold back your internet download speed. To start, try to disable and enable the network adapter.
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Go to Network and Internet from the Control Panel and select the ‘Change Adapter Settings’ option. In the new windows, select the connection you are experiencing a problem with from the list and select ‘Disable’ by right-clicking on it.
Next, you can restart the computer, go to the same settings page, choose ‘Enable’, and see if the problem is solved. Another solution you can try is by uninstalling the network adapter driver.
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However, check for the latest drivers from the manufacturer’s website and have a backup before doing this. Follow these steps to do this:
- Go to ‘Device Manager’ using the search bar
- Look for Network Adapters where you can locate the adapter for you; uninstall it using the options listed by right-clicking on it
- Check the box for ‘Delete the driver software for the device’ and wait for it to get uninstalled
- Restart the computer
Doing this should automatically update the adapter with the latest drivers. This can also be done manually if required using the backup you downloaded.
Router Issues
Your router can have some software or hardware problems that might be causing you issues with download speed. You can try and reset the router to see if it solves your issue. If not, access the router settings and tweak some settings.
Enter the router’s IP address in a new browser tab to get the router login page. In most cases, this is 192.168.1.1 or 192.169.0.0. Refer to your device’s User Guide for detailed instructions.
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Find the username and password from either the router or its box. Enter these fields and access the settings that affect your internet connection.
One problem, for example, which can affect your download speed is the Wi-Fi Multimedia support, which prioritizes different types of traffic. You can try and disable this feature to see if your download speed increases.
To do this, find the setting called QoS under ‘Traffic Control’, ‘Advanced Settings’, or other similar options. Under this option, you should see the setting for WMM; turning it off might solve your problem.
RELATED: What is QoS? Understanding Quality of Service in Computer Networks
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